GeckoPlay Privacy Policy

At GeckoPlay, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at geckoplay.co.uk. We encourage you to read this document carefully so you understand how we handle your information and what rights you have. Our GeckoPlay platform operates under the licence of Skill on Net Ltd, registered in Malta under Reg. No. C50024, and we comply fully with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

We are Skill on Net Ltd, a company registered in Malta under Reg. No. C50024. For UK-specific data processing, we also operate through our UK processing agent, Skill on Net Limited, registered number 14264775, Suite A, 4–6 Canfield Place, London NW6 3BT, United Kingdom. This entity provides processing agent services covering both deposits and withdrawals on behalf of Skill on Net Ltd of Malta. If you have any questions about how we handle your personal data, or wish to exercise your rights, you may contact our dedicated Data Protection Officer at dpo@geckoplay.co.uk. Here at GeckoPlay, we take our data responsibilities seriously and have appointed a DPO specifically to oversee compliance with this policy.

Information We Collect

We collect and process various categories of personal data about you when you register and use our services. The types of information we may collect include:

• Identity data: your full name, date of birth, username and copies of identity documents submitted during verification
• Contact data: your email address, telephone number and postal address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type and version, device identifiers, time zone settings and operating system
• Usage data: information about how you navigate and interact with our platform, including games played and session duration
• Communications data: records of any correspondence between you and our support team via live chat or email
• Responsible gambling data: any limits, exclusions or self-assessment responses you provide through our Safemate responsible gambling tools

How We Use Your Personal Data

At GeckoPlay Casino, we process your personal data only where we have a lawful basis to do so. The purposes for which we use your information include:

• Creating and managing your account, and verifying your identity before you deposit or play
• Processing deposits and withdrawals through our supported payment methods, including PayPal, Visa, Mastercard, Apple Pay, Paysafecard, and Instant Bank Transfer via Truelayer
• Complying with our obligations under our Gambling Commission of Great Britain licence (account number 39326), including anti-money laundering checks and responsible gambling obligations
• Delivering personalised promotions such as our geckoplay bonus offers, Daily Picks, Slots Tournaments and the Saturday Prize Twister
• Detecting and preventing fraud, prohibited betting practices, irregular play and bonus abuse
• Monitoring your account for signs of gambling-related harm as required under our licence conditions
• Improving the performance and content of our services, including our 5,400+ slots, live casino, table games and jackpot titles
• Responding to enquiries you submit through live chat or email support

Legal Bases for Processing

We rely on the following legal bases when processing your personal data:

• Contractual necessity: processing is required to fulfil our agreement with you and provide our gaming services
• Legal obligation: we must process certain data to comply with gambling regulations, AML requirements and UKGC licence conditions
• Legitimate interests: we process data to prevent fraud, maintain platform security and improve user experience
• Consent: where you have explicitly agreed to receive marketing communications or optional cookies, we process data on that basis

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and authorities where necessary:

• Payment service providers processing your transactions in GBP
• Identity and age verification providers used to confirm you meet our eligibility requirements
• GamStop, GamCare and GambleAware in connection with our responsible gambling obligations
• Regulatory authorities, including the Gambling Commission of Great Britain, where we are legally required to report
• Game software providers whose titles appear on our platform, where technically required
• Fraud prevention agencies and law enforcement bodies where there is a legitimate need

Our GeckoPlay Casino operations are governed by our UKGC licence and all third-party sharing arrangements are protected by appropriate data processing agreements.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. Under UK anti-money laundering rules, we are generally required to keep transaction and identity records for a minimum of five years following the end of our relationship with you. We will not retain your data longer than necessary for the purposes described in this policy.

Your Rights

Under UK GDPR, you have a number of rights regarding your personal data. We at GeckoPlay will always work to honour these rights promptly:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: in certain circumstances you may request that we delete your data
• Right to restrict processing: you may ask us to limit how we use your data in certain situations
• Right to data portability: you may request your data in a structured, commonly used format
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact our Data Protection Officer at dpo@geckoplay.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to ensure it functions correctly, to remember your preferences, and to analyse how our platform is used. We may also use cookies to personalise your experience, including delivering relevant promotions and geckoplay free spins offers. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our site.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our platform is certified by iTech Labs for RNG fairness, and we take security across all aspects of the GeckoPlay Casino experience seriously. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make material changes, we will notify you by posting the updated policy on our website. Your continued use of our services after any update constitutes your acceptance of the revised policy. We recommend you review this page periodically to stay informed about how we protect your data at GeckoPlay.

If you have any questions or concerns about this policy or our data practices, please do not hesitate to reach out to us at dpo@geckoplay.co.uk.